Privacy Policy | ShineLogic Cleaning LTD

1. Who We Are

This Privacy Policy explains how SHINELOGIC CLEANING LTD (company number 17351534), a private limited company registered in England and Wales, collects and uses personal information submitted through the ShineLogic Cleaning website at shinelogic-cleaning.co.uk.

Registered office: 31 Ruskin Grove, Huddersfield, HD2 1HR, United Kingdom.

For privacy enquiries, please contact: [email protected].

2. What Information We May Collect

We only collect personal information you voluntarily submit. This may include:

Your name and contact details (name, email address, telephone number)
Your company or organisation name (if provided)
Property type and location details submitted as part of a cleaning enquiry
Rooms, areas and cleaning priorities submitted in the cleaning enquiry form
Access notes, preferred timing and frequency details submitted voluntarily
Any additional message content submitted through the contact form

We do not collect sensitive personal data through our website forms. Submitting a cleaning enquiry is voluntary. You are not required to provide any personal information to browse the website.

3. How We Use Your Information

We use the information submitted through cleaning enquiry forms for the following purposes:

To respond to cleaning enquiries submitted through the website or by email
To discuss cleaning requirements, property details and practical arrangements
To contact you regarding the cleaning enquiry you submitted

We do not use your personal information for unsolicited marketing. We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Lawful Basis for Processing

Our lawful basis for processing personal information submitted through cleaning enquiries is legitimate interests — specifically, the legitimate interest of responding to cleaning enquiries submitted voluntarily through our website contact form.

Where consent is requested through the form checkbox, the lawful basis is consent. You may withdraw consent at any time by contacting us at [email protected].

5. How Long We Retain Your Information

We retain personal information submitted through cleaning enquiries for a reasonable period sufficient to respond to the enquiry and any follow-up communications. Personal data is not retained indefinitely. If you would like your information removed, please contact us at [email protected].

6. Form Processing and Third-Party Services

The website contact form may use a third-party form processing service to receive enquiry submissions. Where this is the case, that service provider processes form data on our behalf and is bound by appropriate data processing terms. We do not knowingly share your data with any third party for purposes other than form submission processing.

7. Analytics and Cookies

Please see our Cookie Policy for information about how cookies are used on this website. If analytics tools are used, they may collect anonymised browsing data. No personally identifiable information is collected through analytics tools without consent.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right of access — You may request a copy of the personal data we hold about you.
Right to rectification — You may request correction of inaccurate personal data.
Right to erasure — You may request deletion of your personal data in certain circumstances.
Right to restrict processing — You may request that we restrict how we use your data.
Right to object — You may object to processing based on legitimate interests.
Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time.
Right to complain — You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We take reasonable steps to protect personal information submitted through the website. However, no internet transmission is completely secure. If you have concerns about submitting information online, you may contact us by email directly.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised last-updated date. We recommend reviewing this policy periodically.

12. Contact

For privacy enquiries, to exercise your rights or to request data removal:

Email: [email protected]
SHINELOGIC CLEANING LTD | Company number 17351534
Registered office: 31 Ruskin Grove, Huddersfield, HD2 1HR, United Kingdom